Appointments

Online Consultation Service – Rapid Health

If you have a medical emergency or need help outside of practice hours, please contact NHS 111 or 999 as appropriate.

For medical help (for patients aged 16 and over) please use our Rapid Health triage online consultation tool – Your GP practice – online services menu and choose Adult medical request (16+).

For medical help (for patients aged 15 and under) please call the surgery on 0115 973 7320 and follow the options. 

For administrative help including prescription requests, extended sick notes etc – Your GP practice – online services menu and choose questions and admin (16+).

Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.

Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)

• Phone us on 0115 973 7320, Monday to Friday from 8am to 6.30pm
• Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

We do encourage patients to attend the surgery wherever possible, but in the case of those who are housebound and/or terminally ill we do provide home visits.

If you require a home visit on the day, please contact the surgery before 10.00am if possible. Emergency visits can still be arranged after that time.

A doctor or ANP will ring you back to discuss your problem before visiting.